Did you know you can provide feedback on the care we provide?
All you have to do is ask to fill out a Friends and Family Test card and you can say what went well and what you think can be improved. Your feedback goes straight to the people who’ve provided the service so they can take your views into account.
Here are some examples of how we’ve used service user feedback to improve our services…
You said…
You asked for a Mindfulness Group and a quiet area in “Options” – the social area
We did…
We have arranged this group to run on Fridays.
You said…
You wanted to “do your bit” for the environment.
We did…
We have now started a recycling programme.
You said…
You asked if we could organise a football tournament
We did…
We arranged for service users to participate in a tournament, in York.
You said…
You requested on line self-help tools
We did…
We have arranged Breaking Free Online Workshops
You said…
A request was made for equipment for use on the allotment
We did…
We have now bought the necessary tools for you
Find out more www.nhs.uk/friendsandfamilytest
